{"id":3930,"date":"2020-10-14T17:48:02","date_gmt":"2020-10-14T17:48:02","guid":{"rendered":"https:\/\/demo01.gethomey.io\/?page_id=3930"},"modified":"2025-05-30T12:02:08","modified_gmt":"2025-05-30T12:02:08","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/roominbarcelona.com\/index.php\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Still trying to figure it out?\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Recommended for you\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does the booking process take?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The booking process usually takes a few hours to a maximum of 48 hours<\/strong>, depending on the response time of the landlord. Once you submit a request, the landlord reviews your profile and confirms availability.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat methods of payment accepted?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We accept credit\/debit cards (Visa, MasterCard), bank transfers<\/strong>, and in some cases local payment methods<\/strong> depending on your country. All payments are processed securely through our platform.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I receive a tax statement?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you receive a tax statement, it means your payment or reservation may qualify for tax reporting in your country. We recommend you contact your local tax advisor<\/strong> or our support team for clarification and guidance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use more than one payment method to pay for a reservation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Currently, our system supports one payment method per transaction<\/strong>. If you wish to split your payment, please contact our support team<\/strong> before completing your reservation and we\u2019ll do our best to help.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I edit or remove a payment method?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can update your payment method anytime from your user dashboard<\/strong> under the \u201cWallet\u201d section. Simply setup payout method<\/strong> and remove or update the old one.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Booking Questions\n\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I make changes to a pending reservation request?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Once a reservation request is sent, it can\u2019t be edited directly. If you need to make changes, please cancel the current request<\/strong> and submit a new one<\/strong> with the correct details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I cancel a reservation request?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can cancel a pending request at any time from your dashboard<\/strong> under \u201cReservations<\/strong>\u201d. Just select the request, click on \u201cDetails<\/strong>\u201d, then choose \u201cCancel<\/strong>\u201d and write the reason for cancellation.
No payment is taken unless the booking is confirmed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I check the status of my reservation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can track the status of your booking in your user dashboard<\/strong>\u00a0 You\u2019ll also receive email updates for each step (pending, confirmed, rejected).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I find my reservation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All your active and past reservations are listed in your account dashboard<\/strong>. Go to \u201cReservations\u201d<\/strong> to view or\u00a0 manage booking details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen am I charged for a reservation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You\u2019ll only be charged after your reservation is accepted by the landlord<\/strong>. The payment is processed securely, and you\u2019ll receive a confirmation email with your receipt.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Help on your reservations<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if my host cancels my reservation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If a host cancels your confirmed reservation, you will receive a full refund<\/strong>. Our support team will also help you find an alternative accommodation<\/strong> as quickly as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the Resolution Center?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The Resolution Center is where users can report issues or disputes<\/strong> related to a booking. Whether it’s about refunds, damages, or unexpected problems during your stay, our team is here to mediate and resolve them fairly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I forgot something at a place I stayed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you left something behind, we recommend you contact the host directly<\/strong> through the messaging system. You can also reach out to our support team for assistance in recovering your item.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tShould I book if I have not heard back from the host?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can still submit your booking request. Hosts have a limited time (usually 24\u201348 hours) to respond. If there\u2019s no reply, the request will expire automatically and you won\u2019t be charged.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I share trip details with others?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can share your reservation details by copying the booking link<\/strong> from your dashboard or forwarding the confirmation email<\/strong> to friends or family. Useful for co-travelers or emergency contacts.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Still trying to figure it out? Recommended for you How long does the booking process take? The booking process usually takes a few hours to a maximum of 48 hours, depending on the response time of the landlord. Once you submit a request, the landlord reviews your profile and confirms availability. What methods of payment […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template\/template-page.php","meta":{"footnotes":""},"class_list":["post-3930","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/roominbarcelona.com\/index.php\/wp-json\/wp\/v2\/pages\/3930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/roominbarcelona.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/roominbarcelona.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/roominbarcelona.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/roominbarcelona.com\/index.php\/wp-json\/wp\/v2\/comments?post=3930"}],"version-history":[{"count":21,"href":"https:\/\/roominbarcelona.com\/index.php\/wp-json\/wp\/v2\/pages\/3930\/revisions"}],"predecessor-version":[{"id":4947,"href":"https:\/\/roominbarcelona.com\/index.php\/wp-json\/wp\/v2\/pages\/3930\/revisions\/4947"}],"wp:attachment":[{"href":"https:\/\/roominbarcelona.com\/index.php\/wp-json\/wp\/v2\/media?parent=3930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}