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The booking process usually takes a few hours to a maximum of 48 hours, depending on the response time of the landlord. Once you submit a request, the landlord reviews your profile and confirms availability.
We accept credit/debit cards (Visa, MasterCard), bank transfers, and in some cases local payment methods depending on your country. All payments are processed securely through our platform.
If you receive a tax statement, it means your payment or reservation may qualify for tax reporting in your country. We recommend you contact your local tax advisor or our support team for clarification and guidance.
Currently, our system supports one payment method per transaction. If you wish to split your payment, please contact our support team before completing your reservation and we’ll do our best to help.
You can update your payment method anytime from your user dashboard under the “Wallet” section. Simply setup payout method and remove or update the old one.
Booking Questions
Once a reservation request is sent, it can’t be edited directly. If you need to make changes, please cancel the current request and submit a new one with the correct details.
You can cancel a pending request at any time from your dashboard under “Reservations”. Just select the request, click on “Details”, then choose “Cancel” and write the reason for cancellation.
No payment is taken unless the booking is confirmed.
You can track the status of your booking in your user dashboard You’ll also receive email updates for each step (pending, confirmed, rejected).
All your active and past reservations are listed in your account dashboard. Go to “Reservations” to view or manage booking details.
You’ll only be charged after your reservation is accepted by the landlord. The payment is processed securely, and you’ll receive a confirmation email with your receipt.
Help on your reservations
If a host cancels your confirmed reservation, you will receive a full refund. Our support team will also help you find an alternative accommodation as quickly as possible.
The Resolution Center is where users can report issues or disputes related to a booking. Whether it’s about refunds, damages, or unexpected problems during your stay, our team is here to mediate and resolve them fairly.
If you left something behind, we recommend you contact the host directly through the messaging system. You can also reach out to our support team for assistance in recovering your item.
You can still submit your booking request. Hosts have a limited time (usually 24–48 hours) to respond. If there’s no reply, the request will expire automatically and you won’t be charged.
You can share your reservation details by copying the booking link from your dashboard or forwarding the confirmation email to friends or family. Useful for co-travelers or emergency contacts.